Billing Terms and Conditions

These Billing Terms and Conditions ("Terms") are applicable to all transactions conducted through Sensual Relax Toys, hereinafter referred to as "Sensual Relax Toys" or "Store," and are entered into by and between Sensual Relax Toys, operating under the trade name "SensualRelaxToys," and the customer making a purchase from the Store, hereinafter referred to as "Customer."

Contact Information:

  • Phone Number: 0223072526
  • Email: sensualrelax@outlook.com
  • Physical Address: 166 Karangahape Road, Auckland CBD, AUK, Auckland 1010, New Zealand

Payment Methods:

  1. Shopify Payments: We accept payments through Shopify Payments. By using this payment gateway, you agree to be bound by Shopify's Terms of Service and Privacy Policy. Shopify Payments allows you to pay with major credit and debit cards. The payment process is encrypted and secure.

Payment Processing:

  1. Authorization: When you place an order on our Store, your payment method will be authorized for the total order amount. The funds are held, but the actual payment is not processed until your order is ready for shipment.

  2. Currency: All prices on our Store are listed in NZ dollars. If you're making a purchase from a different country, your payment will be converted to your local currency by Shopify Payments or your card issuer, subject to their exchange rates and policies.

Billing Information:

  1. Accuracy: It is the responsibility of the Customer to provide accurate billing information during the checkout process. Sensual Relax Toys is not responsible for any charges incurred due to incorrect billing information provided by the Customer.

Refunds and Returns:

  1. Refunds: We have a Refund Policy Page outlining our refund and return policy. Please review this policy carefully before making a purchase.

  2. Disputes: If you believe there is an error with your billing or have any concerns about a charge on your account, please contact our customer support team at sensualrelax@outlook.com immediately to resolve the issue.

Billing Disputes:

  1. Chargebacks: If you initiate a chargeback with your bank or payment provider without first attempting to resolve the issue with us, you may be subject to additional fees and penalties, and your account may be permanently suspended from making future purchases on our Store.

Changes to Billing Terms:

  1. Modification: We reserve the right to update or modify these Billing Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. It is the Customer's responsibility to review these Terms periodically for changes.

By making a purchase from Sensual Relax Toys, you acknowledge that you have read, understood, and agreed to these Billing Terms and Conditions. If you do not agree with any part of these Terms, please refrain from making a purchase from our Store.

If you have any questions or concerns regarding our billing terms, please contact our customer support team at sensualrelax@outlook.com before making a purchase.

Last Updated: 13th Sep 2023